Support and refunds
Last updated: November 2, 2026
A question, a problem or a refund: write to us.
Our address: support@buttonly.app. If the button does not open your mail, copy this address.
Common questions
Why don’t my words appear while I speak?
On Android 12 and older, when your phrase goes to our speech model, the app records the sound itself, so your words appear only after you finish. This is normal: the app is hearing you. If no words appear even after you finish, write to us. How your data is handled
Getting your money back
In Ukraine: write to us within 14 days of your first payment for a subscription, and we refund it at your request. You do not have to give a reason. Renewal payments are not included. All the details are here.
- Find the Google Play receipt in your email. It has an order number that starts with GPA.
- Write to us and give this order number.
- We refund the payment through Google Play. The money goes back the way you paid.
If the app does not work because of your region: in Ukraine, we refund your last payment at your request, even after these 14 days (details).
In the EU, Norway and Iceland: you can withdraw within 14 days through Google Play (details).
On play.google.com, open your profile picture, then Payments & subscriptions, then Budget & order history. Find the order, choose Report a problem and say that you want a refund (Google’s help). More than 48 hours after buying, or something went wrong? Write to us and we will look at it.
If you withdrew your consent in Translate or Remember: write to us with the order number (details).
Cancel the subscription
You cancel in Google Play: open Subscriptions in Google Play, choose the app and tap Cancel subscription. Removing the app from your phone does not cancel it.
Complaints
Write to us first. Our details are in the Terms of Use. If you live in Ukraine, read the section for Ukraine.
In Norway: Forbrukertilsynet helps to settle a dispute, and then Forbrukerklageutvalget can decide on it.
In Iceland: Kærunefnd vöru- og þjónustukaupa handles complaints, and Neytendastofa supervises consumer rules.